Ridely is a platform that facilitates goods transportation and trip management in Saudi
Arabia, connecting customers with couriers and drivers.
Use the Ridely app to enter pickup and drop-off locations, package details, and delivery
preferences to create a request.
Customers can track their delivery in real-time through the Ridely app using GPS tracking.
Download the Ridely app, provide your personal details, vehicle information, and required
documents, and wait for approval to start accepting deliveries.
Couriers can use motorcycles, cars, or trucks depending on the size of goods they wish to
transport.
Download the Ridely Captain App, provide your personal details, vehicle information, and
required documents, and wait for approval.
Yes, captains can accept or reject ride requests based on their availability and route
preferences.
Simply sign up, enter your pickup and drop-off locations, and choose from available
captains. Once a captain accepts your request, you'll receive real-time updates.
Ridely accepts credit/debit cards and digital wallets. Cash payment may also be available
depending on the city.
You can sign up through the Ridely Courier app by providing your vehicle details and
necessary documents. Once verified, you can start accepting requests.
Couriers receive earnings directly through the Ridely app. Payments are processed on a
regular schedule, and you can track your earnings in the app.
Yes, if your vehicle capacity allows, you can accept multiple deliveries to optimize your
route and maximize earnings.
If a cancellation occurs after you have accepted a request, cancellation policies will
apply, and you may receive partial compensation.
Ridely provides 24/7 support for couriers through the app. You can contact support for
assistance with deliveries, payments, or any other issues.
The Ridely Captain App is designed for individuals who want to work as captains (drivers)
and earn extra income by offering transportation services to passengers along their planned
routes.
As a captain, you can announce your trip—whether you're heading to the airport, shopping
mall, or any other destination. Nearby passengers looking for a ride can connect with you,
making it easy to earn fares with minimal detour.
You can sign up through the Ridely Captain App by providing your personal details, vehicle
information, and necessary documents for verification. Once approved, you can start
accepting ride requests.
Yes, captains have full control over accepting or declining passenger requests based on
their preferences and convenience.
No, Ridely allows you to work flexibly. You can use the app whenever you want, whether for
full-time income or occasional trips.
Earn extra income effortlessly.
Utilize your existing trips to pick up passengers along the way.
Flexible working hours—drive when it suits you.
Navigation assistance and optimized routes to help you reach destinations
efficiently.
Payments are processed through the app and can be withdrawn to your bank account. Payment
schedules and details will be available in the app.
Cancellation policies apply to ensure fairness for captains. Depending on the timing of the
cancellation, you may receive partial compensation.
Ridely provides 24/7 customer support for captains. You can access the help section in the
app to chat with a support representative or call the helpline.
The Ridely Rider App is designed for customers who need a reliable and comfortable ride. You
can easily book a trip with a professional captain (driver) through the app.
Simply sign up, enter your pickup and drop-off locations, and choose from available
captains. Once a captain accepts your request, you'll receive real-time updates.
Ridely operates across multiple cities in Saudi Arabia. Availability depends on the number
of captains in your area.
The fare depends on factors like distance, travel time, and demand. The app will show an
estimated fare before you confirm the ride.
Ridely supports multiple payment methods, including credit/debit cards, online wallets, and
cash (if applicable).
Yes! Ridely allows you to schedule a ride for a later time, ensuring you have a driver ready
when you need it.
Yes, all Ridely captains go through a background check and vehicle inspection to ensure
safety and service quality.
The app automatically matches you with the best available captain based on your location and
preferences, but you can rate and review captains after each ride.
You can cancel a ride before it starts. If the captain has already arrived, a cancellation
fee may apply.
You can reach Ridely’s customer support through the app’s help section or contact the
helpline for immediate assistance.
