1️⃣ Information We Collect

When you use the Ridely app or website, we may collect:

• • Personal data: name, phone number, email address, home or work location.
• • Account information: login credentials, trip or shipment history.
• • Financial information: electronic payment details (cards, e-wallets) to enable secure transactions.
• • Location data: to ensure precise and efficient transport and delivery.
• • Communications: messages exchanged with support or captains, as well as ratings and feedback.

We use this information solely to provide and improve our services. We do not share personal data with third parties except as required by law or with your consent.

2️⃣ How We Use the Information

We use the collected information for the following purposes:

• • To operate and manage trips and shipments safely and accurately.
• • To enable real-time tracking of rides and deliveries.
• • To process payments and issue invoices or relevant documentation.
• • To communicate with customers and captains regarding trips, promotions, or technical support
• • To enhance and develop our services and technology based on user experience.
• • To offer personalized services and tailored recommendations to suit your needs.

3️⃣ Data Protection

We adhere to strict security standards to safeguard your information, including:

• • Encryption of sensitive data during transfer and storage.
• • System monitoring to prevent unauthorized access.
• • Regular audits of our security policies and technical infrastructure.
• • Restricted access for employees — based strictly on operational necessity.

Our goal is for every customer and captain to feel that their data is safe, respected, and protected at all times.

4️⃣ Sharing Information with Others

• • We never sell or share your personal information for commercial purposes outside of Ridely’s operations.
• • Data may be shared with technical partners or legal authorities only when necessary and in compliance with applicable laws.
• • All our partners are bound by strict privacy standards equivalent to those upheld by Ridely

5️⃣ User Rights

Every user has the right to:

• • Access their personal data and correct any inaccuracies.
• • Request deletion of their account and data in accordance with applicable legal requirements.
• • Manage communication preferences and notification settings.

We are committed to full transparency in how we handle your data and promise to respond to any inquiry within a reasonable timeframe.

6️⃣ Cookies Policy

The Ridely website and app use cookies to enhance user experience, analyze performance, and deliver personalized content.

You may modify your browser settings to accept or reject cookies, but certain features of the app may be affected as a result.

7️⃣ Updates to the Privacy Policy

We may update this Privacy Policy periodically to reflect new services or legal changes.

All updates will be posted on this page, and your continued use of the app or website constitutes acceptance of the revised policy.

8️⃣ Contact Us

For any privacy-related inquiries or complaints, please contact us at: privacy@ridely.sa