Privacy Policy Ridely
At Ridely, we are committed to protecting the privacy of our users both customers and captains
(drivers) and ensuring a safe, transparent experience when using our app and digital services.
This policy applies to all services provided by Ridely, including personal transportation, parcel
delivery, trucking, and business logistics solutions.
1️⃣ Information We Collect
When using the Ridely app or website, we may collect the following information:
- • Personal data: Name, phone number, email,
residential or work address.
- • Account information: Login credentials and
trip/shipment history.
- • Financial information: Electronic payment details
(cards, e-wallets) to facilitate secure transactions.
- • Geolocation Data: To provide accurate and efficient
transportation and delivery services.
- • Communications Data: Messages with support or
captains, along with feedback and ratings.
• We use this data solely to provide and enhance our services and never share it with third parties
except as required by law or with your explicit consent.
2️⃣ How We Use Your Information
We use collected data for the following purposes:
- • To operate and manage trips and shipments accurately and securely.
- • To enable real-time tracking of rides and deliveries.
- • To process payments and issue invoices or necessary documentation.
- • To communicate with customers and captains regarding trips,
promotions, or technical support.
- • To develop and enhance our technologies and services based on user
experience.
- • To provide personalized services and recommendations that match
your needs.
3️⃣ Data Protection
We follow strict data security standards to ensure your information remains safe:
- • Encryption sensitive data during transfer and
storage.
- • Continuous System monitoring to prevent
unauthorized access.
- • Regular security audits and infrastructure
reviews.
- • Restricted employee access based strictly on
operational necessity.
Our goal is to ensure every customer and captain feels their data is secure and respected at all
times.
4️⃣ Information Sharing
- • We do not share your personal information with third parties for
commercial purposes outside of Ridely’s ecosystem.
- • Data may be shared with our technology partners or legal authorities
only when necessary and in full compliance with applicable laws.
- • All partners are required to follow the same strict privacy
standards that Ridely upholds.
5️⃣ User Rights
Every user has the right to:
- • Access and correct their personal data.
- • Request deletion of their account and data in accordance with legal
requirements.
- • Manage communication preferences and notification settings.
• We strive for full transparency in data management and commit to responding to all privacy
inquiries within a reasonable timeframe.
6️⃣ Cookies
The Ridely website and app use cookies to enhance user experience, analyze performance, and
deliver personalized content.
You can adjust your browser settings to accept or reject cookies, though doing so may affect some app
features.
7️⃣ Updates to this Policy
We may periodically update this Privacy Policy to reflect new services or regulatory changes.
All updates will be announced on this page, and continued use of the app or website implies
acceptance of the revised terms.
Terms of Use Ridely
These terms outline the rules and conditions governing your use of
the
Ridely app and website, whether as a customer or captain.
By using the service, you agree to comply with these terms.
1️⃣ Customer Terms of Use
- • (To be detailed based on app policies.)
2️⃣ Captain (Driver) Terms of Use
- • (To be detailed based on operational
guidelines.)
3️⃣ Payments and Pricing
- • All prices are clearly displayed before confirming any trip or
shipment.
- • Customers must pay using the available payment methods (cash,
electronic, or card).
- • All payment transactions are processed securely under approved
financial protection systems.
- • The cancellation and modification policy is available within the
app and must be followed by all users.
4️⃣ Service and Terms Modifications
- • Ridely reserves the right to modify service terms, pricing, or
features when necessary.
- • Any changes will be announced within the app or website, and
continued use constitutes acceptance of the updates.
5️⃣ Intellectual Property Rights
- • All intellectual property related to the Ridely app, website,
interface design, and trademarks is legally protected.
- • Copying, redistributing, or using any content without written
permission from Ridely is strictly prohibited.
6️⃣ Dispute Resolution and Applicable Law
- • These terms are governed by and interpreted according to the
laws of the Kingdom of Saudi Arabia.
- • In case of disputes, parties must first attempt amicable
resolution; if unresolved, the Saudi courts have jurisdiction.
